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Return Service Information
How to return a product that is unsatisfactory or defective:

If the product you ordered from us is not performing properly, or if you are experiencing any other problem with the item, you can contact the manufacturer directly.

  • HCI Returns
    • • For HCI Service Information & Contact, CLICK HERE

  • LG Commercial Repair/Return Authorization (RA) Instructions
    • • Your LG Healthcare/Commercial LED TVs have a 2 year warranty.
    • • If a TV fails or is not working properly, please call the Repair Desk toll-free at (888) 865-3026 then 1, 1.
    • • Please have the model and serial number of the TV available.

  • PDi Return Authorization Form
    • • For PDi Service Information & Contact, CLICK HERE

  • For all other hospital-grade TV products please call us directly at (513) 831-4960. You may also contact us for help by clicking here.

*Adobe Acrobat Reader is required to view and print these return forms. If you do not have Acrobat installed on your computer, you may download it for free here.